Focusing on Customer Experience

News from Premix | November 12, 2018

We have always thought and said to be a customer-centric organization – which company doesn’t? Customer promise is one of our four key values, too. However, we don’t want to let ourselves off too easy and know that we can always improve. This year, we’ve decided to focus on Customer Experience and have worked on many fronts to promote this important subject. Naturally, this work will continue in the coming years, too. 

During the summer, we have been streamlining our internal ways of working regarding for example the reaction times and responsibilities to different kind of customer needs and requests. As we know that the time from an idea to market needs to be as short as possible, we do our best to respond to your needs quickly! For this, we have had a critical look at our internal processes and made some corrective actions whenever needed.

In addition, we have improved our digital services. Our new website has been launched and we hope that you will find what you were looking for easily. Almost every page has a contact form at the bottom and we are happy to help with any request that you might have. Naturally, you can also contact our staff by phone or e-mail. You will find our contact information on the Contact pages. What do you think about our site? We are happy to hear your comments! We have also put together a light-hearted contest with cool prizes. Go and try your luck!

Recently, our RF Material business unit has launched a Webshop for the PREPERM® stock shapes, components and 3D filaments. To make your testing and prototyping as easy as possible, our webshop is at your service 24/7. Please go and have a look! If you order something, you will receive a feedback questionnaire afterwards. We really appreciate your feedback so that we can constantly improve the webshop to serve you better!

Naturally, none of these efforts matter if they don’t reflect to you – our customers. In order to ensure your smooth journey with us and to create the high-class partnership with you, we have started to determine new measuring methods. They give us immediate feedback on how we succeeded in the customer satisfaction in our everyday life. We also encourage you to give us free-form feedback whenever you think we deserve it!

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