Will you be our new Customer Service Team Leader?

Passion for customer service? Having enthusiastic mindset and fresh ideas? Eager to develop customer service related operations and ways of working? Interested in working in a family-owned company where employees are treated almost as family members? If you identify yourself, you might be our new active, operational and hands-on

Customer Service Team Leader

we are now looking for a person to develop Premix’s Customer Service operations to maximize our customers’ positive experience when dealing with us.

In this role you are responsible for:

  • serving customers assigned to you
  • developing and driving new operational models and ways of working in Customer Service team to simplify and speed up everyday Customer Service operations
  • streamlining ‘order-to-payment’ and ‘sample delivery’ processes
  • training colleagues to act according to defined processes
  • strengthening the role of Customer Service Team as part of Sales organization
  • acting as a team leader for sales coordinators (two in Rajamäki, one in Germany)

You work in close co-operation with commercial teams, R&D and Production. You report to Sales Director.

You might be a person we are looking for if you

  • master international trading and curly logistics involved
  • are experienced in using ERP system (iScala and SAP preferred)
  • know how to drive and implement change
  • have excellent IT skills
  • take modern tools actively in use and inspire others to use them as well
  • have proactive and solution-oriented attitude
  • are ambitious to develop yourself
  • share our company values
  • are fluent in written and oral Finnish, English and German (other languages are considered an advantage)

“Want to join our energetic team in building Premix’s future success and work in our recently renovated office in Rajamäki?” Please, let us know what excellent Customer Experience means to you and sell yourself as our new Customer Service Team Leader to be.

Submit your application and CV with salary request to [email protected] by Sun 10th of Sept 2017. Applications will be processed as soon as they are received. For further information, contact Sales Director Taneli Naukkarinen tel. + 358 40 8206968 on Tue 22nd of Aug at 15-16:30 or on Tue 29th of Aug at 14-16